Why Shop with FairWinds Sarongs
Why Shop with FairWinds
Sarongs?
We provide very
high quality sarongs and
related products at the best possible prices
for our customers.
When shopping
with FairWinds Sarongs, you can take
advantage of the following features and
benefits: To demonstrate our confidence
in the quality of our products, we offer a 30-day 100% money back guarantee of
the product’s purchase price if you return the product in saleable
condition.1
How do we achieve this level
of quality? We utilize industry
best practices, lessons learned, customer feedback and an emphasis on quality
that incorporate the following elements: 1.
Careful screening and selection of the Indonesian craftsmen and artisans that
we work with. 2.
An
emphasis on ensuring quality – this includes: a.
The quality and weight of the cloth that is
used b.
The quality of the dyes used in the
process c.
The correct design, cutting, sewing and
embroidery 3.
A
formal quality control process – that is comprehensive and thorough, and
which covers every step of the process – from product design and fabrication to
final delivery of the product to our customers. This formal quality control process
consists of the following elements: a.
Verification and validation that the proper
materials were used – we ensure
that the cloth used by the artisans is correct in terms of both quality and
weight; we also verify that the correct shades of colors were used for the
design specified, and that the colors do not run. b.
Verification and validation that all
aspects of the fabrication process were performed correctly – this covers the following: the garment’s
dimensions, the quality of fabric, the weight of the fabric, the cutting of the
fabric, proper centering of the designs and patterns the sewing,,the embroidery,
the sequins, the beading, and the fringes. c.
Proper packaging for international
shipment d.
Final inspection when the goods arrive
at our warehouse in the United States e.
Tracking and analyzing customer returns
– To date, we have had a very low
percentage of customer returns.
However, all returns are analyzed as to the reason for the return and the
type of product returned (e.g., sarong, dress, skirt, etc.). 4.
Monitoring fashion industry trends – To
keep our finger on the pulse of the market, we monitor the latest fashion
industry trends in order to provide our customers with the latest styles and
products. 5.
Customer feedback – We listen to our
customers, since they determine our success. Feedback and suggestions from our
customers are integral components in developing our business plans. 6.
Regular review of our product pricing –
We regularly review our pricing
structure so that we can remain competitive in the marketplace, and provide you
with the best possible products at the best possible prices. 7.
Effective customer service – Our customer service staff is trained and
cross-trained in different aspects of our business so that they are familiar
with all products and can properly serve our customers in their purchasing
decisions. 8.
Implementing a continuous process
improvement loop – We are constantly seeking to improve the quality of our
service to our customers. We
accomplish this through the following: a.
We monitor and track performance at every step
of the process. b.
We analyze results, and identify any problems
and areas for improvements.
c.
We then develop the necessary corrective
actions and changes to improve our service.